| Video | Audio |
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The logos for Australia Post Digital iD™ and Airtasker appear on a blue screen. Text: Building trust on Airtasker. |
Bright music. |
In an open plan Airtasker office, bikes sit in a wall rack. People work at computers. A man is interviewed in an office. Text: Tim Fung, Founder & CEO Airtasker: The Digital iD™ logo appears on an Airtasker website. |
So the thesis for starting Airtasker was actually all about trust in the community. So at Airtasker, we've been using Digital iD™ to help create trust by using identity as the actual centre of a person's reputation passport. |
A man wearing an Airtasker T-shirt is interviewed on stairs. Text: Michael Boateng, Tasker: |
So I initially started on Airtasker doing photography and videography work as well as a little bit of design work, but as I used Airtasker more and more, I found I could monetise any number of skills that I had. So I found that I could do furniture assembly, removalist work and even deliveries. |
| So I initially started on Airtasker doing photography and videography work as well as a little bit of design work, but as I used Airtasker more and more, I found I could monetise any number of skills that I had. So I found that I could do furniture assembly, removalist work and even deliveries. |
So it was my mum's birthday recently and I was very busy at uni with assessments and exams, so I posted on Airtasker for a Tasker to deliver flowers to Mum. |
Using phones, Jasmine posts on Airtasker and Michael responds. Michael delivers flowers to a woman who beams. Jasmine Collins: |
Picked up a bouquet of flowers and delivered it to my front door for my mum. It was so easy. Mum had a great birthday. Yeah, it was a great experience. |
A dark-haired woman is interviewed in an office. Text: Jennifer Flynn, VP of Product Airtasker: Jasmine uses her phone, Michael uses a laptop. |
I think our whole community is built around trust, so it's incredibly important to us that people who are either posting tasks or are completing the tasks are able to understand the requirements that they have of each other and, you know, a basic requirement that they absolutely are who they say they are, which is why Digital iD™ is such an important part of the foundation of our product. |
Jasmine's mother carries her flowers down a hallway. The Digital iD™ logo appears on Michael's Airtasker profile page. Michael is interviewed. |
Obviously, for me being on Airtasker, someone has to be able to trust me. Obviously be... you know, have the feeling of safety with me being there. The Digital iD™ badge was extremely easy to add to my profile. It took about two minutes. All I needed was my date of birth and name on my Airtasker profile and my driver's licence and within a couple of minutes, I was all done. |
Jennifer is interviewed. Jasmine posts on Airtasker, Michael responds. Jennifer Flynn: |
We know that Taskers who have Digital iD™ badges are more likely to be assigned. They have a better completion rate so they are more reliable. So for posters who are selecting, they should select people with this badge. |
| Jasmine is interviewed. | I think that trust on any online profile is one of the most important things. Privacy and sharing your information with community members and being able to trust that they will keep that confidential and that they can share their information with you is super important. |
The Australia Post Digital iD™ logo appears on a blue background, which shrinks to form the Digital iD™ Badge against a white background. Text: Find out more at DigitaliD.com. Beside the Apple logo text reads, "Download on the App Store." Beside the Google Play logo text reads "Get it on Google Play." |
Bright music. |
Use Australia Post Digital iD™ to help increase your conversion rates and verify your customers to the level of assurance you need.
Verify more customers in real-time with Digital iD™
Use Digital iD™ to verify your customers by checking their identity documents back to Australian issuer records.
Digital iD™ helps makes it easy to onboard your customers, reduce dropout rates and the cost of verification.
See how Airtasker uses Digital iD™ to help build trust for their users online
When building a marketplace, creating trust between users in the community is important. Airtasker sought a way to help both posters and taskers feel confident that the person they're dealing with is who they say they are.
Digital iD™ identity verification products
Document verification
Verify customer’s name and date of birth by checking one or multiple identity documents.
Biometric verification
Verify customer’s name, date of birth and face by checking identity documents and biometric facial recognition.
In person verification
Digital iD™ gives you the flexibility to identify customers in person across participating Post Offices.
Digital iD™ use cases
Sign up for online services
Help build trust in online marketplaces
Accept as proof of age
Why Digital iD™?
Increase conversion
Make it easy for your customers to prove who they are with a seamless customer experience, and the option to verify using the Digital iD™ app.
Easy integration
Start using Digital iD™ within a few days, and benefit from updates without any significant system upgrades.
Online document verification
Verify your customers’ identity documents back to Australian issuer records, so that you can be confident you know who you’re dealing with.
Multi-channel experience
Connect via APIs, SDKs, web experience, and Australia Post’s extensive retail network for customers unable to verify online.
Enhanced security
Help to avoid data breaches using Digital iD™’s advanced encryption technology to manage sensitive personal information.
A trusted reputation
Leverage Australia Post’s brand trusted for conducting identity services.
Secure by design
Digital iD™ uses advanced encryption technology to put your customers in control of their data and take the pressure off dealing with more personal information than you need to.
Digital iD™ cannot access any personal data without the permission of the customer, and undergoes external security assurance and testing on a regular basis, to ensure that we continue to meet our own high standards of security.
Award-winning industry recognition
iAwards Victoria 2018
Consumer Market Category
iTnews Benchmark Awards 2018
Best Federal Government IT Project
Find out more about Digital iD™
Digital iD™ is already integrated with many services across Australia. To find out more, or to deep-dive into how Digital iD™ works and how it can be leveraged by your company, contact us below.