Identity verification solutions

Use Australia Post Digital iD™ to help increase your conversion rates and verify your customers to the level of assurance you need.

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Verify more customers in real-time with Digital iD™

Use Digital iD™ to verify your customers by checking their identity documents back to Australian issuer records.

Digital iD™ makes it faster to onboard your customers, reduce dropout rates and the cost of verification.

Digital iD™ Identity verification options

Document verification

Verify customer's name and date of birth by checking one or multiple identity documents.

Biometric verification

Verify customer's name, date of birth, and face by checking identity documents and Biometric facial recognition.

In person verification

Digital iD™ gives you the flexibility to identify customer's in-person across Australia Post's extensive physical network.

Digital iD™ Use Cases

Financial Services
Sharing Economy
Online Crypto-currency exchange
Cloud Software Platform
Account creation

How Digital iD™ can help you

Increase conversion

Make it easy for your customers to prove who they are with a seamless customer experience, and the option to verify using the Digital iD'" app.

Easy integration

Start using Digital iD™ within a few days, and benefit from updates without any significant system upgrades.

Online document verification

Verify your customers' identity documents back to Australian issuer records, so that you can be confident you know who you're dealing with.

Multichannel experience

Connect via APls, SDKs, web experience, and Australia Post's extensive retail network for customers unable to verify.

Enhanced security

Help to avoid data breaches using Digital iD™’s advanced encryption technology to manage sensitive personal information.

A trusted reputation

Leverage Australia Post's brand trusted for conducting identity services.

How Digital iD™ works

Digital iD™ offers two different integration options depending on your requirements.

Our Web Widget allows customers to complete the verification process within a web experience powered by Digital iD™ and easily integrated into your customer onboarding process, while our Connect API enables customers to complete the verification process via the Digital iD™ app on their iOS or Android mobile device.  

Web widget flow

Screenshot showing the Customer starting the verification process by launching the Digital iD™ web experience from the counterparty website.

1. Your customer starts the process by launching the Digital iD™ web experience from your website.

Screenshot showing Digital iD Web Widget launching and taking customer through the verification experience.

2. Digital iD Web Widget launches, and takes your customer through the verification experience (in web browser).

Screenshot showing that the Customer is verified and authorisation grant code sent to counterparty.

3. Once your customer is verified, you will receive an authorisation grant code.

Screenshot showing redemption of grant code successful and counterparty to now receive verified details of customer.

4. You redeem the grant code to receive verified details of the customer.

Connect API flow

Screenshot showing mobile device with text ‘counterparty wants to verify your ID’ by calling Connect API with customer’s mobile number.

1. You start the ID Verification process by calling our Connect API with the customer’s mobile number.

Customer receives a notification/SMS from Digital iD™ of pending ID Verification request.

2. Your customer receives a notification/SMS from Digital iD™ of pending ID Verification request from you.

Screenshot showing text that the ‘counterparty will receive Attribute 1, Attribute 2, Attribute 3 as part of the ID Verification in Digital iD™ app.

3. Your customer completes the ID Verification process in Digital iD™ app.

Screenshot showing text ‘continue with counterparty’ whilst customer is verified and Counterparty receives webhook notification.

4. Once customer is verified, you receive a webhook notification.

Screenshot showing a tick confirming Counterparty has claimed verified details of the customer.

5. You then claim the verified details of the customer.

Seamless set up and integration

Integrating with Digital iD™ is quick and easy. With detailed documentation and local help and support, you can start securely verifying your customers within days.

Digital iD™ is API driven, so you will benefit from any updates we make without having to take on significant system upgrades.

Find out more about Digital iD™