Get verified customers, fast.

Increase your conversion of new customers, and help meet your compliance obligations with Digital iD™.



Airtasker logo
CUA logo
Coin Loft logo
Travelex logo
Scantek logo

Digital iD™ products

Anti-Money Laundering (AML) compliance

Use Digital iD™ to meet your Know Your Customer (KYC) and Counter-Terrorism Financing (CTF) obligations. Verify customers, in real-time with access to Australia Post’s unique data sources.

Identity verification

Verify customers to the level of assurance you need, from document checks to biometric facial matching.

Authentication

Secure customer logins using Digital iD™ multi-factor authentication - no user name or password required.

Use cases

On-board new customers

Log in securely

Build trust in online marketplaces

Open bank accounts online

Sign up for online services

Accept as proof of age

How Digital iD™ can help you

Boost conversion rates

Use Australia Post’s unique data sources or the Digital iD™ app to seamlessly verify more customers.

Enhance security

Keep your customer’s personal data safe with Digital iD™’s advanced encryption technology, and put your customers back in control of their information.

Reduce fraud

Help to deter online fraud with biometric facial recognition capabilities and identity documents checked against Australian issuer records.

Improve customer experience

Allows customers to securely share their pre-verified identity.

Easy integration

Start using Digital iD™ within a few days.

Meet compliance obligations

Comply with regulatory requirements and be confident you know who you’re dealing with.

Multichannel experience

Verify customers online or in person using Australia Post’s extensive retail network.

Reduce cost

Benefit from updates without taking on any major system upgrades.

Trusted reputation

Leverage Australia Post’s brand when conducting identity verification for your customers.

Transcript
Video Audio

Video

The logos for Australia Post Digital iD™ and Airtasker appear on a blue screen.

Text: Building trust on Airtasker. 

Audio

Bright music.

Video

In an open plan Airtasker office, bikes sit in a wall rack. People work at computers.

A man is interviewed in an office. Text: Tim Fung, Founder & CEO Airtasker:

The Digital iD™ logo appears on an Airtasker website. 

Audio

So the thesis for starting Airtasker was actually all about trust in the community. So at Airtasker, we've been using Digital iD™ to help create trust by using identity as the actual centre of a person's reputation passport. 

Video

A man wearing an Airtasker T-shirt is interviewed on stairs.

Text: Michael Boateng, Tasker: 

Audio

So I initially started on Airtasker doing photography and videography work as well as a little bit of design work, but as I used Airtasker more and more, I found I could monetise any number of skills that I had. So I found that I could do furniture assembly, removalist work and even deliveries.

Video

Michael carries flowers towards a house.

A woman is interviewed in a house.

Text: Jasmine Collins, Student & Airtasker member: 

Audio

So it was my mum's birthday recently and I was very busy at uni with assessments and exams, so I posted on Airtasker for a Tasker to deliver flowers to Mum.

Video

Using phones, Jasmine posts on Airtasker and Michael responds. Michael delivers flowers to a woman who beams.

Jasmine Collins:

Audio

Picked up a bouquet of flowers and delivered it to my front door for my mum. It was so easy. Mum had a great birthday. Yeah, it was a great experience.

Video

A dark-haired woman is interviewed in an office.

Text: Jennifer Flynn, VP of Product Airtasker:

Jasmine uses her phone, Michael uses a laptop.

Audio

I think our whole community is built around trust, so it's incredibly important to us that people who are either posting tasks or are completing the tasks are able to understand the requirements that they have of each other and, you know, a basic requirement that they absolutely are who they say they are, which is why Digital iD™ is such an important part of the foundation of our product.

Video

Jasmine's mother carries her flowers down a hallway. The Digital iD™ logo appears on Michael's Airtasker profile page.

Michael is interviewed. 

Audio

Obviously, for me being on Airtasker, someone has to be able to trust me. Obviously be... you know, have the feeling of safety with me being there. The Digital iD™ badge was extremely easy to add to my profile. It took about two minutes. All I needed was my date of birth and name on my Airtasker profile and my driver's licence and within a couple of minutes, I was all done.

Video

Jennifer is interviewed.

Jasmine posts on Airtasker, Michael responds.

Jennifer Flynn:

Audio

We know that Taskers who have Digital iD™ badges are more likely to be assigned. They have a better completion rate so they are more reliable. So for posters who are selecting, they should select people with this badge.

Video

Jasmine is interviewed.

Audio

I think that trust on any online profile is one of the most important things. Privacy and sharing your information with community members and being able to trust that they will keep that confidential and that they can share their information with you is super important.

Video

The Australia Post Digital iD™ logo appears on a blue background, which shrinks to form the Digital iD™ Badge against a white background. Text: Find out more at DigitaliD.com.

Beside the Apple logo text reads, "Download on the App Store."

Beside the Google Play logo text reads "Get it on Google Play."

Audio

Bright music

Hear from Airtasker about their experience integrating Digital iD™

As a technology start-up, Airtasker sought a partner that matched its values and capabilities. Digital iD™ ticked the boxes for minimal integration cost, time and development effort.

In person verification

To verify Digital iD™ in person, a customer will have downloaded the app and supplied two identity documents. At least one will include their photo, and at least one will be checked against the issuer’s database.

They’ll also have a photo of themselves uploaded to their Digital iD™, which is checked at a participating Post Office or within the app using facial recognition technology.

> To find out more, get in touch

Secure by design

Digital iD™ uses advanced encryption technology to put your customers in control of their data.

Digital iD™ cannot access any personal data without the permission of the customer, and undergoes external security assurance and testing on a regular basis, to ensure that we continue to meet our own high standards of security.

> To find out more, get in touch

Award-winning industry recognition

iAwards Victoria 2018

Consumer Market Category

iTnews Benchmark Awards 2018

Best Federal Government IT Project

Find out more about Digital iD™

Digital iD™ is already integrated with many services across Australia. To find out more, or to deep-dive into how Digital iD™ works and how it can be leveraged by your company, contact us below.