Get verified customers, fast.

Increase your conversion of new customers, and help meet your compliance obligations with Australia Post Digital iD™.



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Digital iD™ products

Anti-Money Laundering (AML) compliance

Use Digital iD™ to meet your Know Your Customer (KYC) and Counter-Terrorism Financing (CTF) obligations. 

Identity verification

Verify customers to the level of assurance you need, from document checks to biometric facial matching or in person verification.

Use cases

On-board new customers

Log in securely

Build trust in online marketplaces

Open bank accounts online

Sign up for online services

Accept as proof of age

Why Digital iD™?

Boost conversion rates

Digital iD™ uses industry and Australia Post's proprietary data sources or the Digital iD app to help seamlessly verify your customers.

Enhance security

Keep your customer’s personal data safe with Digital iD™’s advanced encryption technology, and put your customers back in control of their information.

Reduce fraud

Help to deter online fraud with biometric facial recognition capabilities and identity documents checked against Australian issuer records.

Easy integration

Start using Digital iD™ within a few days.

Multichannel experience

Verify customers online or in person using Australia Post’s extensive retail network.

Trusted reputation

Leverage Australia Post’s brand when conducting identity verification for your customers.

Video: The video opens on the Australia Post logo.

Audio: Audio throughout is a backing track playing a fairly happy tune.

Video: Two letters representing each of the speeds fly out of the logo.

Audio: From the 4th January 2016, Australia Post is making some changes, giving you the choice of two speeds for sending letters with concession stamps.
We hear a 'shoopy' sound as the letters fly out of the logo.
Each speed has a sound (beep/tone) as a trigger for the audience. When the three speeds first come into frame we hear the beeps in ascending order.

Video: A turquoise square appears on screen with the word 'Priority'.

Audio: Priority

Video: A red street posting box quickly appears with a letter flying out of the posting box into a postie's backback on his bike. The postie then rides away and a letter now appears in the middle of the screen with a hand coming in and placing a Priority label next to the stamp. The price appears underneath the letter. 60c + 50c*.
An Australia Post store pops up and this animation changes into a computer. The computer turns into a calendar with the date 14 December, which then turns into 4 January.
Disclaimer:
*Subject to ACCC and Ministerial notification processes

Audio: To have your letters delivered within 1-4 business days, depending on the destination, simply apply a Priority label next to your concession stamp. Priority labels will be available to purchase at your local Post Office or at auspost.com.au/shop from 14 December 2015 for use from 4 January 2016.
A sound for the letter flying.
A sound for the motorbike.

Video: A grey square appears on screen with the word 'Regular'.

Audio: Regular

Video: The Regular letter then appears with the price 60c.
A hand appears holding the letter. The letter is then placed in a red street posting box. The letter flies out of the box into a postie's backpack on his bike.

Audio: For the regular service, just apply a concession stamp as usual. Delivery of letters with only a concession stamp will take up to 2 business days longer than the Priority service, depending on the destination.
Sound for the letter being posted.
A sound for the letter flying.
A sound for the motorbike.

Video: The postie then rides away and the Concession stamp now appears in the middle of the screen. This turns into many stamps.

Audio: The price of concession stamps will remain at $0.60 and MyPost Concession account holders can continue to purchase up to 50 concession stamps per year.
A sound plays for the purchase.
Sounds play for the laptop keys.
Page turning sounds for the calendar.

Video: An Australia Post store then pops up with a red street posting box out the front of it.
The video ends with the Australia Post logo and a button which says "Click here if you have any questions".

Audio: Both Priority and Regular letters can be posted in red street posting boxes or at any Post Office. You now have more choice over the speed at which your letters are delivered.
A sound plays when the Post Office and post box pop up.

Hear from Airtasker about their experience integrating Digital iD™

As a technology start-up, Airtasker sought a partner that matched its values and capabilities. Digital iD™ ticked the boxes for minimal integration cost, time and development effort.

Award-winning industry recognition

iAwards Victoria 2018

Consumer Market Category

iTnews Benchmark Awards 2018

Best Federal Government IT Project

Find out more about Digital iD™

Digital iD™ is already integrated with many services across Australia. To find out more, or to deep-dive into how Digital iD™ works and how it can be leveraged by your company, contact us below.