Digital iD™ is closing

You can keep using the app for identity verification until 30 April 2026.

See what’s changing and what to do next.

What's changing

The Digital iD™ app will remain available as a trusted form of identity verification until 30 April 2026.
Digital iD™ technology will continue to be used for identity verification within Australia Post and for select government services until further notice.
Australia Post is no longer accepting new business customers to the Digital iD™ platform.

The Australia Post app and identity services will not be impacted by this change. You can continue to access online and in-store identity services.

What this means for you

The Digital iD™ app

From 30 April 2026, you will no longer have access to the Digital iD™ app. Your data will be permanently deleted after this date (including photo ID and Digital Keypass).

You can delete your account data before 30 April 2026 via Digital iD™ - Identity Verification.

Your personal information will be securely deleted when you close your Digital iD™ account or when the service ends, in line with strict privacy and regulatory standards.

Business customers

Australia Post is no longer accepting new business customers to the Digital iD™ platform.

Guests

Digital iD™ technology will continue to be used for identity verification within Australia Post and for select government services until further notice.