Privacy Notice

Effective 24 November 2022

What's changed?

We've simplified the content and the layout, making it easier to read and navigate. We've also added how to delete an account.

About this Privacy Notice

In this Privacy Notice ‘we’, ‘us’ or ‘our’ means Australia Post.

The Digital iD™ Privacy Notice details the kind of personal information will collect, why we need it and how we use it. Without this information the related services cannot be provided.

Australia Post is bound by the Privacy Act and the Australian Privacy Principles. When you use Digital iD™ you consent to the way we will handle your information in accordance with this Privacy Notice and the Australia Post Group Privacy Statement.

About Digital iD™

Australia Post Digital iD™ is a simple and secure way to prove who you are online and in person. When you use our service to verify your identity or conduct a visa check we compare the information in your identity documents against existing government records to confirm they match.

When using this service, you are always in control - you decide when to share your personal information and with whom, so it won’t be shared without your consent. You can elect to decline any offer to use the Digital iD™ service on the website of a partner organisation or when asked for your consent via the app.

You can use Digital iD™ for a single transaction or you can create an account using our app and reuse it again wherever Digital iD™ is accepted. This includes at Australia Post retail outlets and if you’re 18 and over, Keypass in Digital iD™ is accepted as proof of age to enter participating licensed venues across Australia (excluding WA).

Digital iD™ can also be used to complete a visa entitlement check to verify your visa details and conditions. If you are not entitled to be in Australia, the Government may use the information to locate you.

When you use our website or app to verify your identity or conduct a visa entitlement check your document details are validated with the document issuer including the Government and other issuing authorities to confirm they match.

With your consent, Digital iD™ can also be used to complete a visa entitlement check to verify your visa details and conditions. If you are not entitled to be in Australia, the Government may use the information to locate you.

You can use Digital iD™ to prove your identity at Australia Post retail outlets when collecting parcels or applying for a mail redirection or hold. If you’re 18 and over, Keypass in Digital iD™ is accepted as proof of age to enter participating licensed venues across Australia (excluding WA).

What is personal information?

Personal information’ is information or an opinion that identifies you or information that can be used to identify who you are. This may include information like your name, contact details, date of birth or more sensitive information such a biometric data (images of your face).

The information we collect, use and hold

We will only collect the information necessary to provide you with this service, which will depend on how you use the Digital iD™ service. The personal information we collect, use or hold may include:

  • your contact details such as address, email address and phone number
  • information contained in the identity documents you provide which may include, for example your name, date of birth, the type of document, document issuer, government related identifiers such as passport details, driver’s licence numbers. (Your personal information including document identifiers are retained in an encrypted format)
  • information about your device such as ID, device type, location data, IP address and system interactions.

Once we have validated your identity documents, we will keep an audit log of:

  • your consent
  • the verification results
  • the date and time you used the service
  • all successful or unsuccessful attempts to verify your information.

Collecting your information

We will collect personal information directly from you, when:

  • you use Digital iD™ service for a single transaction or set up a user account
  • you add additional verification documents to your profile
  • you interact with the Digital iD™ platform
  • the identity checking process is completed in person at an Australia Post outlet.

Using your information

  • when you elect to use the Digital iD™ service with a partner organisation or when you set up a Digital iD™ account
  • to compare and validate your identity documents
  • to verify your visa details and conditions
  • when you add additional identity documents, we will match the details against information previously provided
  • to send you secure messages or alerts to your device
  • compare your selfie image against an identity document photograph to see if they match
  • to detect, prevent, manage and investigate suspected fraud or unlawful activity
  • to assist with your questions or complaints
  • for any purpose where you have given your consent
  • when we are required or authorised to do so under Australian law.

How we handle your personal information when you verify your identity in-store

We collect your personal information in order to provide you with identity verification services facilitated through Digital iD™. Without this information, we cannot verify your ID or provide the services. With your consent, we will provide you with information about saving your verified ID in order to create a Digital iD™.

We may disclose your information to third party identity verification services (including Vix Verify and certain government agencies) to assist in the administration of this service and in order to verify your details. Your verification may be disclosed to the product issuer seeking to verify your identity. The entities we disclose information to may be located outside Australia.

Your personal information will be collected and handled securely and only for the purpose of verifying your identity. Subject to certain exceptions allowed by law, you may ask to access your personal information while it is stored by us. If we cannot agree to your request, we will explain why that is the case.

Your personal information is handled in accordance with the Australia Post Group Privacy Policy and the Digital ID™ Privacy Notice which outlines how to access and/or correct your personal information or make a privacy related complaint. For more information please visit Australia Post's Privacy page.

Sharing your information

With your consent, your information will be shared with document verification service providers to check against existing government records. This includes for example the following document issuers:

  • passport or travel documents with the Department of Foreign Affairs and Trade
  • a visa entitlement check with the Department of Home Affairs
  • Medicare details with Services Australia or
  • a driver’s licence with the relevant or state or territory roads and traffic authorities.

We will not:

  • store images of your ID documents
  • use or disclose your personal information collected as part of our identity verification services for direct marketing purposes.

Keeping your information safe

Digital iD™ is accredited under the Australian Government’s Information Security Manual and Trusted Digital Identity Framework to ensuring your personal information and our digital identity service is safe and secure and built to Government standards.

To prevent others from accessing your details, Digital iD™ uses encryption technology to secure your information in transit and at rest as well as the security features on your device such as touch ID, face ID and passwords. You are in control of your information - your details cannot be shared by anyone else without your permission.

All information collected is held on our cloud storage, on servers located in Australia. We retain effective control over any personal information held on our cloud, and the information is handled in accordance with the Australian Privacy Principles.

If you complete an identity check in person at an Australia Post outlet, the information received may be stored on our retail data system for up to 90 days for processing and auditing purposes.

To comply with your regulatory obligations, we will retain your transactional and audit records for a minimum of 7 years.

Accessing and correcting your information


Only you can access the personal data we hold about you via the Digital iD™ app. Australia Post cannot access or view your encrypted information.

If you delete your Digital iD™ account, your data will no longer be accessible to you (see Deleting your information).


If the details of your identity documents have changed since you provided them to Australia Post, you will need to delete the app and start the verification process again.

If you need to correct any of the details in your identity documents, you must directly engage with the issuing authority, for example the relevant or state or territory roads and traffic authorities.

Deleting your information?

If you didn’t opt to save your details to the Digital iD™ app when you verified your identity online, then your data will automatically be deleted after 28 days.

If you have saved your details, you can either delete your app or delete your account.

  • Deleting the app allows you the option to reuse your profile in the future if you have backups enabled.
  • If you choose to delete your account, you’ll need to create a new one and re-verify your information if you wish to use Digital iD™ again in the future.

Delete the app

If you delete the app you can choose to restart the app in the future - if you have iCloud or Google Drive backups enabled your Digital iD™ can be restored from backup. You will need to re-enter your PIN to verify your identity. If you haven’t backed up, you would need to create a new account and re-verify your identity information.

If you delete the app no one else, including Australia Post, will be able to access your encrypted information as the information stored on our servers cannot be decrypted.

Delete your account

If you no longer wish to use this service, you can delete your Digital iD™ account by completing the following steps:

  • Open your Digital iD™ app
  • Tap on the "More" button in the bottom navigation pane
  • Under the "Account" heading, tap the "Delete Digital iD account" and follow the instructions.

Due to audit and regulatory compliance obligations Australia Post must retain transactional and audit data for a minimum of 7 years.

Resolving any concerns

If you have a privacy related question or complaint you can:

  • call our Customer Contact Centre on 13 POST (13 76 78) between 9.00am and 5.00pm EST Monday to Friday
  • send an email to

If you are not satisfied with how we deal with your query or complaint, you may contact the Office of the Australian Information Commissioner (OAIC) by:

  • calling their Privacy Hotline on 1300 363 992
  • visiting the OAIC website.

More information

This Privacy Notice is effective as of 28 March 2023. From time to time, it may be necessary to update this Privacy Notice and any amendments will apply to all the information we hold at the time of the update. Read the Australia Post Privacy Statement.

If you need access to this Privacy Notice in a different format, please email